Resume


Downloadable IS/IT Resume (PDF)

EDUCATION

Bachelor of Arts, Major: Business Administration - MIS Concentration, Western Washington University

Certificate in Web Site Management - Internet Studies Center, Western Washington University, June 2006

PROFESSIONAL HISTORY

IT Business Analyst, Safeco Insurance, Seattle, WA, Effective April 2007

Associate IT Business Analyst, Safeco Insurance, Seattle, WA, June 2006 - March 2007

  • Requirements Elicitation and Management
    • Conducted current state analysis utilizing customer interviews, surveys and application reporting
    • Developed Production Support documentation and facilitated creation of Help Desk Knowledge Base articles for applications and systems moving to production environments
    • Documented existing interdepartmental PC procurement, configuration and deployment workflows
  • Facilitation and Communication
    • Assisted in ensuring an accelerated work intake process for projects
    • Facilitated JAD sessions for migration of SOA pilot application to production environment
    • Provided consultation and mentoring on workflows and interaction with End User Support to Business Analysts throughout Production Support
    • Provided coordination to achieve mutually acceptable provisioning solution where conflicting priorities existed among IT Risk Management, Enterprise Solutions & Architecture and IT Operations
    • Prepared project status reports and proposed roadmap options to sponsors
    • Coordinated formation of On Call Advisory Team to oversee related policies, procedures and best practices
  • Process Improvement
    • Established and documented repeatable processes for IT Vendor Management contract renewals
    • Coordinated creation and implementation of Business Analysis Quality Gate for all applications and systems moving to production environment

President and Lead Developer, Devoted Design, Woodinville, WA, 2002 - Present

  • Establish and oversee sole proprietorship web development business
  • Develop web based applications and sites for a wide range of clients (e.g., retail, manufacturing, and educational)

Lead Developer and Business Management Intern, Atura Recreation, Bellingham, WA, Summer 2005

  • Investigate current organizational needs of the company and propose IS solutions
  • Developed web based applications to handle recreational event registration & contact management

Sales Associate/Mechanic, Redmond Cycle, Redmond, WA, Summer 2004 and Holiday 2004

  • Maintain updated knowledge of industry standards, trends and current products
  • Provide customer service in a full service cycling store
LEADERSHIP EXPERIENCE

Founder and Co-President, WWU Cycling Team, Bellingham, WA, Fall 2002 - Spring 2005

  • Identified 20 corporate sponsors and solicited approximately $10,000 in in-kind/financial support for team equipment needs and racing expenses
  • Managed team budget of over $20,000 per year

Race Director, Broken Spoke Festival, Bellingham, WA, Spring 2003 - Present

  • Planned community cycling festival for over 600 participants with a budget of over $30,000
  • Directed two days of racing for 150 participants
  • Dispatched volunteers and staff during 2 day event

President, MIS Association, WWU, Bellingham, WA, Spring 2005 - Present

  • Direct weekly officer meetings and prepare meeting agenda

Beginning Mountain Biking Instructor, WWU Physical Education, Health and Recreation Undergraduate Faculty, Bellingham, WA, Fall 2004 - Present

  • Taught classes of over 15 students basic and intermediate technique and safety
  • Maintain and submit quarterly attendance and grade records
     

SKILL SET

Development Methodologies & Frameworks

  • System Development Life Cycle (Structured Development Framework)
  • ITIL Processes
  • Rational Unified Process
Basic to intermediate knowledge and experience working with the following technologies:
ASP
SQL
SQL Server		 VBScript
PHP
HTML/CSS		 ASP.NET
Access
Javascript		 VB.NET
Server 2003
XML		 Web Services
IIS
Microsoft Project